Privacy Policy
Solar Battery Outlet, operated by GWM Group Pty Ltd (ABN 82 629 202 400), and its related and associated bodies corporate (“we”, “us”, “our”), maintain a strict policy of confidence concerning your (“you”, “your”) personal information. This Privacy Policy complies with the Privacy Act 1988 (Cth) (“Privacy Act”) and explains how we collect, store, use, and disclose your personal information. By using our services or visiting our website ( solarbatteryoutlet.com.au), you agree to this Privacy Policy.
1. Collection of Personal Information
We collect personal information that is reasonably necessary for us to provide services and conduct our operations. This includes:
- Name
- Date of birth
- Email address
- Phone number
- Residential address
- National Meter Identifier
- Images
- Bank and financial details
- Employment information
- Identification details (e.g. driver’s license)
We may collect this information:
- Directly from you
- From your representatives
- Through service providers
- From publicly available sources
We do not collect sensitive information unless:
- You have consented
- It is required by law
- It is necessary for legal claims
2. Purpose of Collection
Your personal information may be used to:
- Provide our services
- Improve our products and customer experience
- Manage warranties and service visits
- Contact you about our services or offers
- Comply with legal and regulatory obligations
- Perform internal administrative functions
3. Cookies
We use cookies to monitor your use of our website and improve user experience. You may configure your browser to reject cookies, although this may affect functionality.
4. Use and Disclosure
We may disclose your information to:
- Energy retailers and wholesalers
- Our service providers, suppliers, and contractors
- Financial providers for credit assessments (with your consent)
- Regulators, government authorities, under applicable laws
We ensure third parties we work with are bound by similar privacy obligations.
5. Overseas Disclosure
Your information may be shared overseas (e.g., the Philippines) for service provision. Overseas recipients may not be subject to the same privacy laws as in Australia, and by providing your information, you consent to this.
6. Direct Marketing
We may send you marketing communications about our products and services. You may opt out at any time by contacting us. However, we may still send essential service-related information.
7. Accuracy and Access
We aim to keep your personal information accurate and up-to-date. You may request access or correction of your data by emailing support@solarbatteryoutlet.com.au. A reasonable fee may be charged.
8. Security and Storage
We take reasonable steps to protect your data. If we no longer need your personal information, we will destroy or de-identify it, unless otherwise required by law. In case of a data breach, we will assess and notify affected parties as required.
9. Credit Checks
If you apply for credit or financing, we may collect credit-related data from agencies like Equifax or illion. This is used to assess eligibility and manage risk in line with the Privacy Act.
10. Variations
We may update this Privacy Policy from time to time. Your continued use of our services constitutes your agreement to the updated policy.
11. Contact Us
For questions or concerns about this policy, contact:
Solar Battery Outlet
Unit 1, 2-4 Fetherstone Street, Bankstown NSW 2200
Email:
support@solarbatteryoutlet.com.au.